??ࡱ?>?? z|????y??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????#` ??bjbjm?m? ?/???&???????       ? ? ? 8? ? <?5?6 6 6 6 6 ?>?? 25454545454545$o7h?9\X5 ee"X5  6 6 /m5"777X 6 6 2572577?~!  ?"6 * ?????? ed?"5?5<?5?"Z3:?d3:$?"3: ?"$??7?????X5X5- ????5???? ?       ???? 9 ? Exercises9-1 Chinese whispersFor this exercise you need groups of 10 or more people. Task: The trainer draws an item on a card.The card is passed on to the first person in the row. The person looks at the card and tries to understand the item represented by the drawing.The person whispers the name of the item to his/her neighbour according to his/her understanding. The neighbour draws a picture representing the item according to his/her understanding.The card is passed on to the third person in the row, and the exercise continues.The last person writes the item he/she understood or identified on the card given to him/her by the trainer to document the final result.Figure 1: Cards representing ?apple? and ?communication?This exercise illustrates the difficulties in communicating ideas. We have to find words, send them, receive them, and understand them to get the original idea. In this process many things can go wrong. The concept might be difficult to translate, the words might not be known to the other person, or they might represent a different concept to the other party. Obviously communication becomes more difficult when the concept is abstract. In the case of our example, ?apple? changed to ?pumpkin?, whereas ?communication? changed to ?couple?. In the final discussion, the following key elements of effective communication are highlighted:Use simple words;Communicate clearly using graphs and figures;Collect feedback to check whether the message has been understood.Exercises 9 ? 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